I am trying to access an EBSCO eBook from the collection, and I receive the message, “Sorry, this eBook is in use. Please try again later.” What does this mean and what should I do next?
Answer
Upon receiving this message, please check the “Concurrent User Level” information listed in the Detailed Record under “Publisher Permissions.” This information will reflect the number of eBooks available at any given time. If there is “Limited User Access,” it is likely that all copies are currently in use. For example, the concurrent user information listed below reflects a limit of 3 users at a time:
If this is the case, you may check back as frequently as you wish (e.g., in about an hour or so) as concurrent users close out of their sessions and the eBook becomes available again.
Please note that eBooks in our EBSCO eBook collection with limited user access are only available for online reading.
Alternative Suggestions:
- Check for a physical copy of the book using the library’s catalog.
- Try different eBooks or resources on the same topic.
If you receive this message and do not see information about the Concurrent User Level, please contact the library via Chat, e-mail, telephone, or stop by in person so that we may troubleshoot the issue.
